Privacy Policy
At Rental Refresh Cleaning, we value your trust and are committed to protecting your personal information with transparency and care. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data. When you request a quote, schedule a service, contact us through our website, email, phone, or social media, or provide special instructions for your home, we may collect information such as your name, phone number, email address, service address, payment details, and notes about your cleaning preferences or property.
We use your personal information to schedule and complete cleaning services, communicate appointment updates, process payments securely, personalize your cleaning experience, improve our website and customer service operations, and, with your permission, send occasional promotions or updates. As part of our service process, we may take photos of areas within your home to document our work, show before-and-after results, or highlight the quality of our services. These photos may be featured on our social media pages or marketing materials; however, we make every effort to ensure that no personal or identifying information is visible, and you may request at any time that photos of your home not be used publicly.
We do not sell your personal information. We may share necessary details only with trusted service providers such as payment processors and software platforms, or with cleaning staff who require access information and cleaning notes to perform their work. In rare cases, we may disclose information if required by law or to protect our rights and the safety of our clients and team.
Rental Refresh Cleaning uses industry-standard safeguards to protect your information, including secure payment processing, restricted data access, and internal security practices, though no system is completely immune to risk. You have the right to access your information, request corrections, opt out of marketing messages, or ask for deletion of your data unless we are legally required to retain it. We keep your information only as long as necessary to provide services, comply with regulations, and maintain accurate records, after which the data is deleted or anonymized.
If you have any questions, concerns, or requests related to your personal information, please contact us at Rental Refresh Cleaning by email at kyla@rentalrefreshcleaning.com, or by phone at (760) 209-5423. Your trust is important to us, and we are committed to protecting your privacy every step of the way.